Table of Contents
Our Commitment to Trust & Safety
JamzPro™ is committed to operating a marketplace where every participant — whether a performer, event buyer, venue, or agency — can engage with confidence. Trust and safety is not a feature; it is the foundation of everything we build.
This page explains how JamzPro™ builds trust across the marketplace, how we detect and prevent fraud, how you can report concerns, and the standards we hold ourselves to as a platform.
JamzPro™ Trust Score
Every performer on JamzPro™ has a publicly visible Trust Score — a composite rating that reflects their reliability, responsiveness, profile completeness, verification status, and booking history.
The Trust Score is calculated using the following factors:
Profile completeness (25%): Fully completed profiles — including professional bio, high-quality media, accurate pricing, and verified genres — signal professionalism and commitment to the marketplace.
Responsiveness (25%): Performers who consistently respond to inquiries within their stated response window earn higher trust scores. Slow or non-responsive performers see reduced scores.
Booking reliability (25%): A clean cancellation record — and particularly a record of fulfilled bookings — significantly impacts the Trust Score. Cancellations, late arrivals, and no-shows reduce the score.
Verification status (25%): Performers who complete JamzPro™'s identity verification and social profile verification earn higher scores and are eligible for the Verified badge.
Trust Scores are updated continuously based on new bookings, reviews, and account activity. The score is visible to event buyers on performer profiles and influences ranking in search and Smart Match results.
Verification Process
JamzPro™ offers multiple layers of performer verification:
Identity Verification: Performers may submit government-issued ID through our secure verification portal. Verified performers receive an ID Verified badge on their profile.
Social Profile Verification: Performers who link active social profiles (Instagram, Facebook, YouTube, Spotify, etc.) are marked Social Verified. This helps event buyers confirm the performer's public presence and professional history.
Media Verification: Performers who submit original performance media (video, audio recordings) that is reviewed and approved by the JamzPro™ team receive Media Verified status.
Response Verification: Performers who maintain a response rate above 80% within their stated response window earn Response Verified status.
Verification badges are displayed on performer profiles. JamzPro™ verification does not constitute an endorsement of the performer's quality of service; it confirms identity and account authenticity only.
Fraud Detection & Prevention
JamzPro™ employs multiple systems to detect and prevent fraud:
Automated screening: New performer applications are reviewed by automated systems that detect common fraud signals including duplicate accounts, stolen photos, and inconsistent profile data.
Account fraud detection: JamzPro™ monitors for unusual account activity, velocity anomalies, and high-risk signals including fake profiles, stolen photos, and inconsistent account data.
Review integrity monitoring: Our review system detects suspicious review patterns, including reviews submitted in rapid succession, reviews from new accounts, and review clusters that suggest manipulation.
Human review: JamzPro™ staff conduct regular manual audits of flagged accounts, suspicious bookings, and escalated reports. Complex fraud cases are investigated by our trust and safety team.
If you suspect fraudulent activity on the platform, report it immediately using the reporting mechanism described in Section 5.
How to Report Suspicious Activity
JamzPro™ relies on our community to help maintain marketplace safety. To report a concern:
On a performer profile: Click the "Report" button on any performer profile page and select the appropriate category (fraud, impersonation, inappropriate content, etc.).
On a booking: Navigate to the booking in your dashboard and select "Report Issue" to flag concerns about a specific transaction.
Via email: Contact our trust and safety team at support@jamzpro.com with "Trust & Safety Report" in the subject line. Include your account ID, the reported user's profile link, and a description of the concern.
Emergency situations: If you believe a situation poses an immediate risk of physical harm, contact local law enforcement first, then notify JamzPro™.
All reports are treated as confidential. JamzPro™ does not disclose the identity of reporting parties to the reported user.
How JamzPro™ Responds to Reports
When JamzPro™ receives a trust and safety report, we follow this process:
Initial review (24–48 hours): The report is reviewed by a trust and safety team member. If the concern involves immediate risk of harm, it is escalated immediately.
Investigation (2–5 business days): We gather relevant information, review platform communications, and assess the reported activity against our Marketplace Rules and Terms of Service.
Action: Based on the investigation, JamzPro™ may issue a warning, impose restrictions, remove content, suspend the account, or permanently ban the user. Both the reporting party and the reported party are notified of the outcome to the extent permitted by confidentiality obligations.
Appeals: Users who receive account actions have 14 days to submit an appeal to support@jamzpro.com. Appeals are reviewed by a different team member than the original decision-maker.
Account Security Best Practices
To protect your JamzPro™ account:
• Use a strong, unique password not shared with any other service • Enable two-factor authentication (2FA) in your account security settings • Never share your account credentials with anyone, including JamzPro™ staff (we will never ask for your password) • Log out of your account on shared or public devices • Review your account activity regularly for unrecognized logins or changes
If you suspect your account has been compromised, contact support@jamzpro.com immediately and change your password. JamzPro™ can lock your account while an investigation is conducted.
Safe Communication Guidelines
JamzPro™ recommends keeping all booking communications within the platform:
Why it matters: On-platform messages create a documented record that protects both parties in the event of a dispute. JamzPro™ cannot investigate or mediate disputes involving communications that occurred outside the platform.
Suspicious requests to take communication off-platform — particularly before a booking deposit is processed — are a common fraud signal. If another user pressures you to communicate outside of JamzPro™, report it immediately.
JamzPro™ will never contact you through unofficial channels (social media direct messages, personal email, or phone) to request payment or account information. All official JamzPro™ communications come from @jamzpro.com email addresses.
Child Safety Policy
JamzPro™ has a zero-tolerance policy for any content, conduct, or engagement that sexualizes minors or endangers children's safety. Any user found to have engaged in or facilitated such conduct will be immediately and permanently banned from the platform and reported to appropriate law enforcement authorities.
JamzPro™ cooperates fully with law enforcement investigations involving child safety.
Bookings that involve performances primarily for children (school events, children's parties, etc.) should include appropriate safety disclosures in the event details. JamzPro™ may require additional verification for performers who frequently book children's events.
Anti-Discrimination Policy
JamzPro™ does not tolerate discrimination based on race, color, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable law.
Performers may not refuse bookings based on discriminatory grounds. Event buyers may not exclude performers from consideration based on discriminatory criteria.
JamzPro™ complies with applicable civil rights and anti-discrimination laws. Users who experience discrimination on the platform should report it to support@jamzpro.com. Confirmed discrimination violations will result in immediate account suspension and may result in permanent removal from the platform.
Questions or concerns about safety?
Our trust and safety team is available to help. Reach us at support@jamzpro.com