Policy Overview
JamzPro™ is a discovery and booking marketplace that connects independent performers with event buyers. JamzPro™ does not process payments between customers and performers. Clients pay performers directly — JamzPro™ does not collect, hold, split, or distribute performer booking funds.
Because JamzPro™ is not a payment processor, JamzPro™ cannot issue refunds for performer services. Refund and cancellation terms for booking payments are between you and the performer directly.
This policy covers: (1) JamzPro™ subscription fee refunds, and (2) JamzPro™'s mediation role in performer booking disputes.
Booking Payment Refunds
JamzPro™ does not process booking payments and therefore cannot issue refunds for performer services.
All payment arrangements — including deposits, refund terms, and cancellation policies — are between you and the performer. We strongly recommend:
• Discussing refund and cancellation terms with the performer before confirming a booking • Getting payment terms in writing — JamzPro™ provides contract templates for this purpose • Using the platform's messaging system to document all agreements
If a performer cancels your confirmed booking, contact the performer directly to recover any deposit paid. JamzPro™ can assist with dispute documentation and mediation (see Section 4).
Performer-Initiated Cancellations
If a performer cancels a confirmed booking, your recourse is directly with the performer. JamzPro™ provides mediation assistance for booking disputes but cannot compel performers to issue refunds or guarantee financial outcomes.
JamzPro™ will assist by: documenting the cancellation, facilitating communication between parties, and helping you find a replacement performer.
Performers who repeatedly cancel confirmed bookings may have their profiles suspended or removed from JamzPro™.
Dispute Resolution Process
If you have a booking dispute — such as a performer no-show or services materially different from what was agreed — you can submit a dispute through JamzPro™.
JamzPro™ will: • Document the dispute and review available evidence • Facilitate communication between you and the performer • Provide mediation support toward a resolution • In serious cases, suspend or remove the performer from the platform
JamzPro™ is not a financial intermediary and cannot issue refunds, compel payment, or guarantee any financial outcome. Disputes involving significant amounts may require civil legal action if the performer does not voluntarily resolve the matter.
To submit a dispute, contact: support@jamzpro.com
JamzPro™ Subscription Fee Refunds
JamzPro™ charges performers for optional Pro and Elite subscription plans. These subscription fees are separate from any booking payments.
Subscription refund policy: • Within 7 days of initial subscription: Full refund available upon request • After 7 days: Subscription fees are non-refundable, but you may cancel anytime to avoid future charges • Annual plans cancelled within 30 days of renewal: Prorated refund available
To request a subscription refund, contact: support@jamzpro.com
Force Majeure Events
Force majeure events — including documented natural disasters, declared public health emergencies, or government-mandated event restrictions that make a performance legally impossible — may qualify for mediation assistance from JamzPro™.
Because JamzPro™ does not process payments, force majeure situations involving booking payments must be resolved directly between you and the performer. JamzPro™ can facilitate communication and provide documentation support.
For JamzPro™ subscription fees, force majeure-related refund requests are reviewed on a case-by-case basis.
Contact & Dispute Submission
For booking disputes or performer no-shows: Email: support@jamzpro.com with your booking ID and a description of the issue.
For subscription refund requests: Email: support@jamzpro.com with your account email and subscription details.
Our team responds within 2 business days.
Need a refund or have a billing question?
Contact our support team and we'll respond within 2 business days. Refund requests are processed within 5 business days of approval. support@jamzpro.com