Help Center

No. JamzPro is a marketplace and technology provider, not a talent agency, booking agency, employer, or legal representative. Performers and buyers contract directly with each other for performance services. JamzPro facilitates the transaction through technology but does not provide the entertainment services, represent performers, or guarantee performance outcomes. Performers are independent contractors responsible for their own business.

You can manage your communication preferences in your account settings. Transactional communications — booking notifications, payment updates, and account security alerts — cannot be turned off, as they are necessary to provide the platform. Marketing communications require separate opt-in consent and can be turned on or off at any time. JamzPro does not send marketing communications without your explicit consent and does not sell your contact information.

You can request account deletion through the platform. Certain records may be retained where required by law or for legitimate business purposes such as fraud prevention and dispute resolution. Booking records, agreement records, and payment records are retained for the period necessary to provide the platform and comply with legal obligations. You can submit a privacy request through your account settings or by contacting support.

Cancellation compensation depends on how far in advance you cancel. Cancellations 60+ days before the event receive a full refund including the buyer service fee. Cancellations 30-59 days before receive a 75% refund. Cancellations 14-29 days before receive a 50% refund. Cancellations less than 14 days before the event receive no refund. The buyer service fee is nonrefundable for cancellations less than 60 days before the event. See the Cancellation and Refund Policy for full details.

After a completed booking, you can leave a review for the performer. Reviews must reflect your genuine booking experience. The platform enforces this by linking reviews to completed bookings — only buyers who completed a booking through JamzPro can leave a review. Review manipulation, fake reviews, retaliation, and extortion are prohibited. JamzPro may moderate reviews that violate platform policy.

For purposes of JamzPro's booking and payout process, 25% of the performance price is designated as the secured amount. This is not an additional charge — it is a designation within the payout process. The secured amount may be applied toward performer compensation if you cancel, as described in the Cancellation and Refund Policy. JamzPro does not provide escrow services or hold funds in custody.

Yes. One mutually agreed reschedule may occur without an additional buyer service fee. Rescheduling requires agreement from both the buyer and performer, a new event date and time, and an amended agreement. If the parties cannot agree on a reschedule, the original booking terms remain in effect and the standard cancellation policy applies if either party cancels.

Search for talent by category, event type, and location. View performer profiles, compare packages and pricing, and send a booking request. Once the performer accepts, review and sign the agreement electronically, complete the required payment, and your booking is confirmed. You can message the performer through the platform at any stage.

When a booking is accepted, JamzPro generates a Performance Services Agreement from the booking details — event info, financial terms, and cancellation policy. Both parties review and sign electronically. The agreement is immutable once signed, with a SHA-256 content hash for integrity verification. If the booking is rescheduled, an amended agreement is generated with a new version number. All signatures and prior evidence are preserved.

JamzPro hosts a wide range of live entertainment — DJs, live bands, solo musicians, singers, comedians, variety acts, and more. Browse by category and event type to find performers who fit your occasion, from weddings and corporate events to private parties and nightlife. New categories are added as the marketplace grows.

No. JamzPro does not guarantee bookings, income, or marketplace success for performers, and does not guarantee performer availability for buyers. The marketplace connects buyers and performers, but booking outcomes depend on performer availability, buyer preferences, and mutual agreement on terms. JamzPro provides the tools and technology — not a guarantee of results.

JamzPro is a nationwide marketplace that connects people who need live entertainment with independent performers. Browse talent by category, event type, and location. Send a booking request to connect with a performer. Review and sign the agreement electronically, complete the required payment, and your booking is confirmed. JamzPro provides the technology and facilitates the transaction — the performer delivers the performance.

JamzPro is a nationwide marketplace. Performers set their own service areas and travel preferences. When you search, SmartMatch shows performers who service your location. If no performers match your area yet, check back as new talent joins the platform. You can also adjust your search radius or filters to see performers who travel.

After a booking completes and the 24-hour post-event review window passes without a reported problem, your eligible payout is initiated to your Stripe Connect account. Payout timing depends on Stripe's processing schedule and your account verification status. JamzPro separates gross booking value, platform fees, and your payable amount for full transparency. You can track payout status in your performer dashboard at any time.

You are charged after the booking agreement is signed and before the booking is confirmed. Payment is processed through JamzPro's supported payment provider (currently Stripe). Your booking is not confirmed until payment is successfully processed. You will receive a payment confirmation and the booking will appear in your dashboard.

The buyer pays a service fee of 6% of the booking price, added to the booking price and shown before payment. There are no hidden fees — the total you see at checkout is the total you pay. The buyer service fee is refunded only for cancellations made 60 or more days before the event. There is currently no minimum buyer fee.

Refunds are processed through the payment provider (currently Stripe). JamzPro initiates refunds through the platform, but the payment provider processes the actual refund to your original payment method. Refund timing depends on the payment provider's processing schedule and your bank. JamzPro does not guarantee instant refunds. Refund amounts are determined by the applicable cancellation tier.

Performers on the Free plan pay a 5% booking fee on each completed booking. Performers on the JamzPro Pro plan pay a 2.5% booking fee. The fee is deducted from your payout. The fee rate in effect at the time of booking is applied to that booking — if your subscription changes later, existing bookings retain their original rate. There is no lead fee, quote fee, or pay-to-connect fee.

Performers receive payouts through Stripe Connect. To set up payouts, complete the Stripe Express onboarding flow from your performer dashboard. Stripe handles all payment processing and payout transfers. JamzPro does not collect or store your banking credentials. Your payout eligibility depends on your Stripe account status, including verification and payout enablement as determined by Stripe.

Your payout becomes eligible after the event is completed and the 24-hour post-event problem-reporting window passes without a reported problem. Once eligible, the payout is transferred to your Stripe Connect account. Transfer timing depends on Stripe's processing schedule and your account verification status. JamzPro does not guarantee specific payout dates beyond the eligibility rules.

Performers are responsible for maintaining any licenses, permits, insurance, or credentials applicable to their performance activities. JamzPro does not verify these unless explicitly stated. The 'Verified' badge, if displayed, does not represent insurance, licensing, or background clearance unless JamzPro explicitly verifies that specific fact. Consult a qualified professional for your specific obligations in your jurisdiction.

JamzPro First 100 is a launch promotion offering the first 100 qualifying performers 90 days of Pro benefits at no cost. Qualification requires achieving Booking Readiness. No credit card is required for the promotion. After the promotional period, your plan reverts to Free unless you actively subscribe to Pro. JamzPro will not automatically charge you when the promotion ends — a paid Pro subscription requires your separate enrollment.

Booking Readiness is a score that reflects how complete your profile is against the platform's requirements. Mandatory requirements — including profile details, pricing, packages, and payout setup — must be met to be fully bookable. Recommended improvements increase your score and visibility in search results. The score updates automatically when you save profile changes, so you always know exactly what's needed to start receiving bookings.

JamzPro Pro is an optional subscription for performers at $29/month or $249/year. Pro includes a reduced 2.5% booking fee (instead of the Free plan's 5%), a Pro badge on your profile, and advanced Performer OS features including CRM, analytics, and opportunity insights. Pro automatically renews until you cancel. Cancellation takes effect at the end of your current billing period — you retain Pro benefits until then. Cancelling is as easy as subscribing, with no retention obstacles.

Create an account, choose the performer role, and complete your onboarding. Build your JamzPro Profile with your category, service area, pricing, packages, and availability. Your Booking Readiness score tracks what's needed to receive marketplace bookings. Complete all mandatory readiness requirements — including profile details, pricing, and payout setup — to become bookable. There is no cost to join and no monthly membership required on the Free plan.

After the event, buyers have a 24-hour window to report problems through the platform. If a problem is reported, a trust and safety case is opened and the performer has 48 hours to respond. JamzPro applies objective platform rules to the case but does not adjudicate the merits of private disputes regarding performance quality or subjective satisfaction. Contested matters may be escalated for appropriate review rather than resolved through automatic binding determinations.

Payment processing is handled by Stripe, a PCI-compliant payment provider. JamzPro does not store your full credit card or bank account numbers. Transactions are processed through Stripe's secure infrastructure. JamzPro uses a separate charges and transfers model — your payment is processed on the platform account, and the performer's payout is transferred separately after the event.

JamzPro may display a 'Verified' badge for performers who have completed certain objective verification steps. This badge does not represent endorsement, guarantee, background clearance, insurance, licensing, or skill certification unless JamzPro explicitly verifies that specific fact. Performers are responsible for maintaining their own credentials. JamzPro does not guarantee perfect fraud detection or absolute user safety, but uses reasonable measures to address trust and safety issues.