Overview
JamzPro™ is a live entertainment marketplace connecting independent performers with event buyers. Cancellations — whether by the event buyer or the performer — affect real people with real scheduling, travel, and preparation commitments.
This policy establishes clear, enforceable terms for all parties. By using JamzPro™, you agree to these cancellation terms at the time of booking confirmation.
Cancellation Terms Between Client and Performer
Because JamzPro™ does not process payments between clients and performers, refund and cancellation terms are agreed upon directly between the client and the performer.
JamzPro™ recommends that both parties establish clear cancellation terms before confirming a booking. JamzPro™ provides contract templates to help formalize these arrangements.
Common industry-standard cancellation terms that performers use on the platform include:
30 or more days before the event: Full deposit refund. Most performers will refund the full deposit with adequate notice.
14 to 29 days before the event: Partial refund (typically 50%) at the performer's discretion to compensate for lost booking opportunity.
Under 14 days before the event: Non-refundable deposit, as the performer may have turned down other bookings for the date.
These are suggested norms — actual terms are whatever you and the performer agree on in writing. JamzPro™ cannot enforce cancellation terms between independent parties.
Performer Cancellation Obligations
Performers who cancel confirmed bookings are subject to the following platform consequences:
First cancellation: A formal warning is issued to the performer's account. JamzPro™ reduces the performer's visibility in search results.
Second cancellation within 12 months: Temporary profile suspension of 14 days. JamzPro™ reduces the performer's visibility score for 60 days.
Third or subsequent cancellations within 12 months: Permanent profile suspension pending review. JamzPro™ may permanently remove the performer from the platform.
Performers who cancel within 48 hours of the event are subject to accelerated review and potential immediate suspension.
Note: JamzPro™ cannot issue refunds for performer cancellations since JamzPro™ does not hold your funds. Refund recovery from a cancelled performer must be handled directly with the performer or through appropriate legal channels if necessary.
JamzPro™ recognizes that genuine emergencies occur. Documented emergency cancellations may be treated differently at JamzPro™'s discretion.
How to Cancel a Booking
All cancellations must be submitted through the JamzPro™ platform:
Event buyers: Log in to your account → navigate to your booking in the Customer Dashboard → select "Cancel Booking" → confirm cancellation reason → submit. You will receive a confirmation email within 1 hour.
Performers: Log in to your Performer Dashboard → navigate to the affected booking → select "Cancel Booking" → provide reason → submit. You will receive a confirmation and the platform will immediately notify the event buyer.
Cancellations submitted by phone, text, email, or social media — without a platform-registered cancellation — are NOT recognized as valid cancellations for refund or penalty purposes. Verbal agreements to cancel do not override the platform's cancellation system.
Force Majeure
Force majeure events are circumstances beyond a party's reasonable control that make performance of the booking impossible. JamzPro™ recognizes the following as potential force majeure events:
• Natural disasters (hurricane, tornado, earthquake, severe flooding) that directly affect the event or performance location • Government-declared public health emergencies with specific event restrictions • Official government orders prohibiting gatherings at the event venue • Documented sudden incapacitation of the performing artist (medical emergency requiring hospitalization)
To invoke force majeure: the requesting party must contact JamzPro™ at support@jamzpro.com within 24 hours of the triggering event, provide supporting documentation (news reports, official orders, medical records), and submit the request before the scheduled event time.
Force majeure determinations are made at JamzPro™'s sole discretion. If both parties agree to postpone rather than cancel, JamzPro™ will facilitate rebooking at no additional platform fee.
No-Show Policy
A no-show occurs when a performer fails to appear at the confirmed event time and location without providing any advance notice.
Performer no-shows: The event buyer is entitled to a full refund, including any amounts that would otherwise be non-refundable. JamzPro™ will initiate an automatic refund within 48 hours of a confirmed no-show. The performer's account is immediately suspended pending review. Performer no-shows are treated as a serious violation of the Performer Marketplace Agreement.
Event buyer no-shows (failure to be present at the event): No refund is issued. The performer is entitled to their full booking fee, regardless of whether the event ultimately occurred.
To report a no-show: contact JamzPro™ support at support@jamzpro.com or via the booking dashboard within 24 hours of the missed event time. Include documentation such as photographs, communications, or venue confirmation.
Effect on Future Bookings & Account Standing
Cancellations are recorded in the JamzPro™ system and may affect your account standing, Trust Score, and visibility on the platform.
For event buyers: Multiple cancellations within a short period may result in reduced ability to initiate new booking requests. JamzPro™ may require advance deposits from buyers with a pattern of late cancellations.
For performers: Cancellations directly affect your JamzPro™ Trust Score and may reduce your ranking in search results and Smart Match recommendations. A strong cancellation record — or no cancellations — is rewarded with increased visibility on the platform.
Both parties' cancellation history is factored into the JamzPro™ platform matching algorithm. Maintaining a reliable booking record benefits all users of the marketplace.
Questions about a cancellation?
Contact our support team with your booking ID. We respond within 2 business days. support@jamzpro.com